2 mins read

Chatbots, And Why Every Business Needs Them

2 mins read

What is a Chatbot?

A chatbot is an Artificial Intelligence (AI) based software that communicates through text or voice interactions, replicating the patterns of human interactions.

There are several methods and tools that can be used to build a chatbot. Some chatbot technologies are more suitable than others, depending on what the business might need.

How does AI improve customer service?

Chatbots streamline communication between users and services, enhancing the experience of customers. At the same time, by reducing the traditional cost of customer care, they give businesses newer ways to optimize customer interaction and organizational effectiveness.

Why are customer service chatbots gaining popularity now?

Communicating with a chatbot makes things faster and easier. Chatbots are essentially virtual assistants that can understand us and can be micro-configured.

Conversational chatbots allow you to engage with your customers proactively. Good customer relationships form the basis of a successful business and the importance of a chatbot for any business that wants streamlined customer interactions simply can not be understated.

A chatbot isn’t just convenient for your customers — it is also great for your business. Today, chatbots are seen as an easy and engaging way to help customers meet an outcome. Today, chatbots are not just mainstream, they’re seen as the default method of communication. No wonder they’re seen everywhere from websites to social media to perhaps even your smartphone.

How do chatbots function better than live chat?

  • Chatbots can operate with zero human involvement
  • They can multitask with ease
  • The response time is reduced drastically
  • It’s much more convenient for customers to use
  • They are available 24-hours a day
  • They are incredibly cost-efficient

Benefits of customer service chatbots:

Chatbots streamline communication between users and services, enhancing the experience of customers. At the same time, by reducing the traditional cost of customer care, they give businesses newer ways to optimize customer interaction and organizational effectiveness.

1. Smart AI capabilities:

We see AI as another way to deliver value to our customers. AI is a vital part of how we can bring more value to the digital transformation activities of our customers.

Based on previous purchase history and additional data analysis and machine learning algorithms features, chatbots will help predict what clients may need or want to buy. Any of the top AI chatbot tools will then start taking a positive approach, rather than a reactive upselling approach outside of email.

2. No IVR frustration

For customers, there are very few choices and they sometimes end up being routed to the wrong support team. There are some questions IVR machines cannot answer.

These obsolete systems can be completely replaced by chatbots. Without the presence of a human agent, customers will always be routed to the correct team, however, they at least feel like they are being cared for and heard.

3. Instant response

It can be very expensive to maintain a support team that can care for customers at all hours, but the needs of customers may arise outside of business hours.

Chatbots allow clients to get help at any time, even if service employees are unavailable, companies can have a positive impact on their minds.

4. Track customer data and gain insights

The Chatbot helps to track metrics such as search words, customer interest, user satisfaction, and buying habits. You can make faster and more detailed decisions about your user experience because chatbots can easily capture useful information.

Would you like to build a chatbot?

At CodeGlo, we provide support for chatbot development, which allows you to more efficiently meet your requirements and boost your business needs.